VENZA, a leading provider of data protection and regulatory compliance solutions for the hospitality industry, today announced that it has named Laura-Jane Hatcher as Technical Communicator. In this capacity, she will serve as the primary creator of written content for VENZA, both within the organisation and beyond.

“Laura-Jane has been a pivotal member of our Customer Success Team for nearly three years, including leading its communication initiatives,” said Casey Harrigan, Product Director at VENZA. “In addition to her expertise in client relations, she boasts a rich background in both hospitality and communications—a unique blend of skills and industry insight that I am excited to see in action.”

The Technical Communicator role serves as the driving force behind VENZA’s communication efforts and initiatives, both internally and externally. Responsible for crafting training materials, technical documentation, and marketing content, the position combines multiple forms of writing proficiencies to build and maintain cohesive messaging across programs and products. This role plays a pivotal part in bridging the gap between technical complexity and user understanding to enhance client experience and internal operations.

Hatcher holds a Bachelor of Arts in Professional Writing and Music Performance from Berry College and resides in Canton, GA. After working extensively in the hospitality industry, she joined VENZA as a Customer Success Coach in 2021. In 2023, she took part in VENZA's inaugural Interdepartmental Development program, specifically to deepen her understanding of Technical Communication.

“I have never before worked for a company that invests in the professional development of its employees quite like VENZA does,” said Hatcher. “Through the Interdepartmental Development program, VENZA empowered my development, refining my existing skillset with the tools and knowledge to align with this role. I am beyond honored for their investment in my professional growth.”

“I am thrilled to continue and broaden VENZA's communication efforts, forging stronger connections both within our organisation and with our valued clients and partners,” she added. “With the support of our outstanding leadership team, I look forward to ramping up our messaging initiatives to reinforce VENZA’s commitment to data protection and compliance.”