by
Rich Siegel
12.13.2024
PEOPLE ON THE MOVE
Chris Tucker Named CEO of NEWH, Inc. and NEWH Canada, Inc.
NEWH, Inc. (Network of Executive Women in Hospitality), a premier association committed to scholarships, advancing education, mentorship, and networking in the hospitality industry, announces that NEWH, Inc. Past President Chris Tucker assumed the position of CEO of NEWH, Inc. and NEWH Canada, Inc., effective on November 1st, 2024.
newh.org
Otelier Appoints Rob Lawrence as CEO to Drive Next Phase of Growth and Innovation in Hospitality Technology
Otelier, a leading SaaS provider transforming the hospitality industry with its suite of innovative solutions, is excited to announce the appointment of Rob Lawrence as its new Chief Executive Officer. Lawrence, a highly accomplished software executive, will lead Otelier through its next chapter of growth and customer-centric innovation. Ali Moloo will remain the Executive Chairperson of Otelier and will continue to play an active role with the Company.
otelier.io
Maximilian Hofner Appointed as Prokurist at dailypoint
dailypoint, a leading provider of centralized data management and personalized guest communication solutions, announces that Maximilian Hofner has been appointed as Confidential Clerk (Prokurist). This appointment highlights the company’s strategic focus on expanding its executive team to meet the growing demands of the international market.
www.dailypoint.com
GUEST MANAGEMENT SYSTEMS
Top 10 Ways To Transform Your Hotel Guest Directory Into Guest Revenue
bsite and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your ‘shop window’ – demonstrating the breadth of your services and offer, boosting guest engagement, enhancing the guest journey and, crucially, driving ancillary revenue.
www.iris.net
Caring Back: How Robust & Flexible PMS Is Improving Your Guests’ Arrival Experience
Independent hoteliers have a lot of control over their guests’ experience, but the arrival experience to the hotel doorstep is simply out of their hands. Unfortunately, today’s travel and arrival experience leave much room for improvement. Airlines have had to contend with circumstances outside of their control, from limited available labor to unpredictable weather conditions which have led to increasing numbers of flight cancellations and delays.
www.maestropms.com
Mobi Named People’s Choice Winner at Phocuswright 2024
Mobi.AI, a human collaborative AI company focused on delivering transformational customer experiences for B2B clients in travel, tourism and hospitality, today announced it was named the People’s Choice Winner and runner-up for Travel Innovator of the Year at Phocuswright 2024, a leading travel conference featuring data-driven research, startup showcases and thought leadership from industry pioneers.
mobi.ai
Cendyn Wins Three Top Accolades at the World Travel Tech Awards 2024
Cendyn, a global hospitality cloud-based technology and services company, has been awarded three top prizes at the 4th Annual World Travel Tech Awards 2024: World’s Best Data Driven Marketing Agency, World’s Best Hotel CRM Solutions Provider, and World’s Best Hotel Sales Proposal Solution.
cendyn.com
GUEST FACING TECHNOLOGY
Social Media Lost and Found Service Enhances Guest Experience
Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feature empowers guests to report lost or misplaced items by streamlining a process that has long frustrated travelers and hotel staff.
www.lodginginteractive.com
Travel Outlook and Larkspur Landing Team Up to Redefine Hospitality with Personalized Call Center Services
Travel Outlook, a premier hotel call center™, proudly announces a strategic partnership with Larkspur Landing, a collection of all-suite hotels located throughout Northern California and the Pacific Northwest.
traveloutlook.com
InnSpire Builds on History of Innovation as Finalist in HTNG’s 2024 TechOvation Award Competition
InnSpire, a leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced that its innovative AI-powered InnSpire ONE platform was named as a finalist in the 2024 TechOvation Awards, presented at The Hospitality Show in Antonio on October 29th.
www.innspire.com
BACK OFFICE
Spotlight on the USALI – 12th Revised Edition
One of the most important events in the hospitality industry occurred this summer at HITEC. HFTP (Hospitality Financial and Technical Professionals) published the highly anticipated Uniform System of Accounts for the Lodging Industry – 12th Revised Edition. The Global Finance Committee (GFC), a joint committee of HFTP and AHLA (American Hotel and Lodging Association) established in 2018, created this updated version of USALI and is responsible for the content in subsequent revised editions.
www.aptech-inc.com
OPERATIONS
The 2025 Hotelier’s Planning Calendar: Your Essential Guide to Hotel Management & Industry Events
The 2025 Hotelier’s Planning Calendar is a must-have tool for hotel owners and management teams who want to stay organized, track important operational deadlines, and attend key global hospitality events. Whether you’re managing daily operations or planning long-term strategies, this comprehensive calendar provides everything you need to keep your team aligned and on track throughout the year.
otelier.io
Hyatt Regency Sydney Elevates Cleanliness With Cutting-Edge Phantas Cleaning Robots
McLaren Technologies is proud to announce the successful implementation of two Gausium Phantas commercial floor cleaning robots at the iconic Hyatt Regency Sydney. As Sydney’s largest premium hotel, boasting 878 guestrooms, a range of dining experiences, and expansive event spaces, Hyatt Regency Sydney continues to lead the way in innovation and guest experience enhancement.
www.mclarenint.com www.gausium.com
SECURITY
CallTek Secures Prestigious Certifications for Quality, Security, and Compliance
For the fifth year in a row, CallTek, Inc. a worldwide leader in white-label support for technology operators and service providers, has achieved some of the highest technology certifications. The company was recently awarded the ISO 9001, ISO 27001, SSAE 21 SOC 2, and PCI DSS certifications because of the company’s commitment to quality, security and compliance.
calltekinc.com
mi-pad Queenstown Adopts Vingcard Technology for the Latest in Digitalized and Personalized Guestroom Access
Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the successful implementation of its cutting-edge Vingcard Allure door locks enabled with Mobile Access by mi-pad Queenstown in New Zealand.
vingcard.com
HOSPITALITY EDUCATION
Complimentary Registration Now Open for Doug Kennedy’s Next Training Webcast: Reservations Sales QUEST – 2025 Edition!
Join in as Doug shares highlights from KTN’s 2025 edition of Reservations Sales QUEST, which has helped hundreds of hotels, luxury vacation home companies, and destination resorts increase call conversions and upsell higher-rated accommodations. Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, December 20, from Noon – 12:45pm EST.
www.kennedytrainingnetwork.com
HOSPITALITY EVENTS & ASSOCIATION NEWS
Hapi CEO, Luis Segredo, Named Chair of the 2025 AHLA Global Technology 100
Hapi, a leading provider of hospitality data and connectivity solutions, announced its CEO and co-founder, Luis Segredo, has been named chair of the 2025 AHLA Global Technology 100. Segredo is currently the vice-chair of the Technology 100, has been a member of HTNG for more than 10 years, and previously served on the Vendor Advisory Council, representing Newmarket and then Amadeus.
www.hapicloud.io
HSMAI Announces 2024 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization, and Distribution
The Hospitality Sales and Marketing Association International (HSMAI) announces the 2024 Top 25 Extraordinary Minds honorees. They will be recognized in a ceremony prior to the event and during the HSMAI Adrian Awards Celebration on February 18, 2025, at the New York Marriott Marquis.
adrianawards.hsmai.org
CHLA Celebrates Hospitality Excellence at Hotel All Stars Awards
Celebrating the unsung heroes of hospitality, the California Hotel & Lodging Association (CHLA) honored 144 remarkable individuals at its new and improved Hotel All Stars awards luncheon held today at the Hyatt Regency San Francisco.
www.calodging.com
California Hotel & Lodging Association Announces 2025 Board of Directors
The California Hotel & Lodging Association (CHLA) proudly announces its 2025 Board of Directors, elected today during the association’s annual meeting at the Hyatt Regency San Francisco.
www.calodging.com
HFTP Introduces USALI Stamp Licensing Program
Hospitality Financial and Technology Professionals (HFTP) has introduced a new program to identify authorized providers of software products and services which use elements from the Uniform System of Accounts for the Lodging Industry (USALI™), a guidance for standardized industry financial reporting and analysis. HFTP has recently released the USALI 12th Revised Edition, which has a focus on increased reporting transparency.
www.hftp.org usali.hftp.org
Penn State Hospitality Management, PSHRS To Honor Reggie Aggarwal, Founder of Cvent
The Penn State School of Hospitality Management in the College of Health and Human Development and the Penn State Hotel and Restaurant Society (PSHRS) have named Reggie Aggarwal, founder and CEO of Cvent, as the 2025 Hospitality Executive of the Year. Aggarwal will be honored at the 2025 PSHRS Industry Awards and Reception, which will take place at 4:30 p.m. on April 8, 2025, at the Nittany Lion Inn among alumni, faculty, industry partners and students.
hhd.psu.edu/alumni/pshrs hhd.psu.edu
AAHOA Mourns Loss of Hospitality Icon Harris Rosen
AAHOA joins the hospitality community in reflecting on the remarkable life and legacy of Harris Rosen, who passed away on Monday at 85. As the founder and president of Rosen Hotels & Resorts, Rosen was an iconic industry figure known for his entrepreneurial vision, philanthropic efforts, and steadfast support of organizations like AAHOA.
aahoa.com
MARKET REPORTS
Anaheim-Santa Ana and Memphis Enter the Top Spots in Meeting and Events for the First Time in 2024, Reports Cendyn
The Cendyn Sales Intelligence platform, previously known as Knowland, released its monthly data findings to help hoteliers gain insight into the top locations selected by today’s meeting planners. The company announced Anaheim-Santa Ana, Calif. has ranked first in the top 25 markets with year-over-year (YoY) growth at 17.5 percent. Atlanta came in second with growth at 13.7 percent. Louisville, Ky. led in secondary markets at 59.1 percent growth, and Memphis, Tenn. ranked second with 48.9 percent growth.
cendyn.com
.gif)
