CyberTek MSSP announced the hiring of Ryan Hodge as Help Desk Manager. His addition is one of a series of recent staffing moves by the company to expand its service provision to meet the strong demand for managed security services in the hospitality industry.

Based remotely in support of the Pensacola, FL office, the Help Desk Manager is a full-time position that is responsible for overseeing all Help Desk functions, including scheduling, training and development, technical assistance, and customer satisfaction. CyberTek’s Help Desk operates as the front line of support for all company services and offers 23/7/365 continuous support.

“I’m extremely excited to join CyberTek and am thrilled to play a part in extending its record of exceptional customer service,” said Ryan Hodge. “I understand that a product is only as good as the support provided and I look forward to ensuring that our Help Desk meets the quality of our world-class solutions. With the hospitality industry’s need for overnight hours and weekend support, one of my top priorities will be to grow the team and add top talent in multiple positions to increase our capabilities during these times.”

Hodge brings an extensive resume to CyberTek. He has worked in the IT sector since 2010, handling a range of responsibilities including networking, server setup, physical infrastructure, and end-user deployment and support. Hodge received a Bachelor of Science degree from California State University and holds certifications in CCNA, CompTia Security+, Network+, and A+. He currently resides in Akron, Ohio.

“CyberTek is committed to delivering a seamless customer experience with top-notch service,” said Josh Bergen, President of CyberTek. “One of our key points of service is our Help Desk, and we are thrilled to add Ryan to manage its operation. Ryan’s extensive history of technical support leadership in the hospitality industry makes him an excellent fit for CyberTek.”

CyberTek has made several significant staff additions over the past year, most notably tapping Esteban Velez as Vice President of Information Technology and Sean Remedios as Vice President of Sales in the fall of 2022. The company also recently announced the hiring of Delio Roman as System Administrator, followed closely by the promotion of Tess Hill to the position of Compliance Analyst.

CyberTek is an award-winning Managed Security Service Provider that provides advanced on-demand remote management to deliver real-time security protection, detection, and response. Drawing upon decades of experience, CyberTek MSSP’s certified firewall engineers and dedicated customer representatives offer unrivaled end-to-end cybersecurity and IT services available at a moment’s notice, so clients can focus on their organization and on maintaining trust in their brand.