Oracle has been positioned as a ‘Leader’ in the inaugural IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2022 Vendor Assessment1. The report notes that Oracle Hospitality OPERA Cloud PMS “sets the bar as an example with all modules within the platform sharing a common data set and end-user experience and are secure, scalable, and globally available.”

Where hoteliers have previously been hindered by siloed-systems, OPERA Cloud provides a simple and intuitive user experience and unified solutions on a single cloud-native platform with modular, connected components that “support all the various and vital areas of hotel operations, sales and marketing, distribution, and financials – with a single view of the guest.” The report adds that, “Oracle's strategy around the company's property management system puts the company in a strong position for the next phase of connected hospitality systems.”

“As property needs become more complex, the right PMS is key to ensuring hotel managers and frontline staff have the tools needed to operate more efficiently without detriment to guest service,” said Dorothy Creamer, research manager, hospitality & travel digital transformation strategies for IDC. “Oracle Hospitality’s OPERA Cloud PMS is architected to address the pressing issues hoteliers face on a daily basis while helping to navigate fresh challenges and introduce new business models without technology friction to consistently deliver an elevated guest experience.”

‍Setting the Bar

‍The IDC MarketScape assessment evaluated current capabilities and strategies of property management system technology vendors, their ability to meet customer needs, and how well their future strategy, with an emphasis on innovation, aligns with what customers will require in three to five years.

The report notes that OPERA Cloud is being utilized for hotels of all sizes from single-location to multi-property enterprises and features a “UX/UI that can be customized based on any hotel employee's needs.” This includes giving properties flexibility with multiple levels of customization at the chain, brand, property, role, and even user level to allow process to drive the technology rather than the technology driving the process.

“Being recognized as a Leader in the IDC MarketScape Hospitality PMS report, and positioned above all other vendors on our dimension capabilities and strategy, reaffirms our investment in and continued dedication to the global hospitality market,” said Alex Alt, senior vice president and general manager, Oracle Hospitality. “The PMS has always played a key role as the heart of a hotels’ operations and has only grown in importance as guests return to travel with different expectations. Oracle Hospitality is committed to providing technology that helps hoteliers adapt to the changing needs of the industry and deliver exceptional guest and staff experiences.”

OPERA Cloud’s integration capabilities and global network of technology partners were specifically recognized by customers as a strength of the platform. The report adds that “Oracle's API-first strategy allows customization and extensions of products to allow customers — even those with multi-PMS strategies — to tailor workflows, rapidly innovate, and differentiate themselves in the marketplace.”