Mandarin Oriental Al Faisaliah, Riyadh, a beacon of luxury and innovation in the heart of Saudia Arabia, has partnered with IRIS, the global leader in digital guest experience solutions, to elevate its service offerings through F&B mobile ordering and a digital guest directory. In just six months, these cutting-edge technologies have revolutionised the way the hotel serves its guests, delivering remarkable results.

Mandarin Oriental Al Faisaliah, Riyadh stands as a testament to the brand’s dedication to excellence, offering luxurious rooms and suites, fine dining, private spa and wedding facilities. Processing over 500 mobile orders monthly, the IRIS platform has become integral to the hotel’s operations, streamlining in-room dining and guest interactions in the following ways:

Transforming dining experiences

The IRIS mobile ordering platform has enabled the hotel to showcase its culinary offerings with visually enticing photos, detailed descriptions, and dietary information.

Guests can now personalise their meals with modifiers, such as selecting milk options, juice flavours, or egg preparations, and include special requests for chefs directly through the app. This tailored approach has led to increased guest satisfaction and higher average spending per order.

Convenient access to hotel information

The hotel’s digital guest directory provides a “one-stop shop” for convenience, offering access to essential services, spa and wellness options, sustainability policies, local area guides, and details about the exclusive Fans of MO loyalty program.

By consolidating this information in a user-friendly app, guests can effortlessly access everything they need, enhancing their stay experience.

Heightened guest and staff satisfaction

The adoption of IRIS solutions has reduced the workload for hotel staff, enabling quicker response times and improved service efficiency. The app’s multi-language support, including Arabic, ensures accessibility for all guests.

Operational efficiency and integration

IRIS’s tailored deployment process ensured smooth integration with Mandarin Oriental Riyadh’s existing POS, addressing unique requirements and delivering an integrated solution, with additional automation and efficiencies.

Anshul Pathania, Assistant Director of Food & Beverage at Mandarin Oriental Riyadh added, “The IRIS platform has significantly enhanced our operations, allowing us to incorporate seasonal menu updates effortlessly and provide guests with a seamless digital experience.

It’s incredibly convenient for our guests to have all hotel information at their fingertips and saves our team time and effort that can be better spent with guests in other areas.”

Graham Rushin, VP of Sales and Marketing at IRIS, commented, “We are proud to collaborate with Mandarin Oriental Al Faisaliah, Riyadh, a flagship of luxury and innovation.

Our mobile ordering and guest directory solutions are designed to empower hotels to redefine service standards, enhance guest engagement, and drive business growth. We look forward to growing our partnership with this hotel to deliver additional revenue growth and operational efficiencies.”

For more information on IRIS or to book a demonstration, please click here.

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