Agilysys, Inc., a leading global provider of hospitality software solutions and services that deliver High Return Hospitality, is a two-time winner for two of its innovative, industry-changing solutions. Both awards were presented by the Business Intelligence Group.

Agilysys was named a winner in the following categories:

• 2022 BIG Award for Business in the Products category for one of the company’s next-era property management solutions (PMS), Agilysys Versa, that seamlessly adapts from guest-facing to staff-facing. In addition to Agilysys Versa, the Agilysys PMS ecosystem includes Agilysys Stay and Agilysys LMS.

Versa’s modern user interface (UI) and unified guest profile enable staff to book guests easily and efficiently for rooms and amenities, facilitating upselling at booking and check-in. Guests wishing to skip lines can self-check-in, upgrade their rooms, make restaurant reservations, and book amenities such as spa treatments and golf tee times all during a single session.  

• 2023 BIG Innovation Awards in the Most Innovative Product category the Agilysys PanOptic Kiosk was recognized as a prime example of frictionless guest self-service checkout for grab-n-go stores, cafeterias and other food & beverage (F&B) outlets where packaged items are offered.

After guests place multiple food items together on the kiosk tray, the PanOptic AI-powered self-checkout kiosk combines computer vision and Artificial Intelligence (AI) to scan, recognize and automatically add the items to the guest’s cart. Guests have full control of their experience without employee assistance and can pay for their selections by any method the property supports.

“Innovation, resilience and determination are business-critical in today’s society,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “As such, we are thrilled to honor Agilysys as it continues to provide technology solutions that improve hospitality for guests and staff alike.”

Both award-winning solutions are part of The Agilysys Hospitality Experience Cloud™, under which sits the Hospitality Core™ Collection. The comprehensive portfolio incorporates the company’s PMS ecosystem, point-of-sale (POS) ecosystem and inventory & procurement (I&P) ecosystem; and the Agilysys Experience Enhancers™ Collection of 30 solutions including the PanOptic Kiosk.  

The entire Agilysys suite creates more engaged and empowered staff members, and promotes guest satisfaction that increases return visits, more and stronger reviews, and greater spend per visit, which Agilysys defines as High Return Hospitality. This helps ensure every experience at every touchpoint avoids disappointments and creates property champions.

“For more than 40 years, the Agilysys team has driven innovation and has advanced comprehensive hospitality solutions for our customers across resorts, hotels, cruise ships, casinos, corporate and university campus environments, stadiums, hospitals, Life Plan Communities and more,” said Ramesh Srinivasan, president and CEO of Agilysys.  

“We thank the Business Intelligence Group for its recognition of the positive differences our solutions are making for hospitality providers as we continue to deliver leading end-to-end technology solutions to this market,” Srinivasan added.

Organizations from across the globe submitted their recent innovative technology for consideration in the BIG Innovation Awards and BIG AWARD for Business assessment. Nominations were judged by a select group of business leaders and executives who volunteered their time and expertise to score submissions.