Wanting travelers to have the best in-room amenities at the fully transformed OUTRIGGER Waikīkī Paradise Hotel, the OUTRIGGER team turned to longtime technology partner SONIFI to provide the entertainment and connectivity their guests want and expect.

Located in the heart of Honolulu, Hawai‘i, OUTRIGGER Waikīkī Paradise Hotel has been a familiar property with local residents for many years, formerly known as OHANA Waikīkī East by OUTRIGGER. With the full-property remodel OUTRIGGER led, they sought to completely reimagine the guest experience at the craft hotel, blending modern comforts with the cultural heritage of the island.

Along with a completely refreshed lobby, pool and fitness center, visitors are surrounded by artwork and murals by local artisans throughout the property, including the 443 newly renovated guest rooms and suites.

Each guest room is designed to be a sanctuary for travelers. Knowing how important staying connected is for their guests from all over the world, OUTRIGGER worked with SONIFI to upgrade its HSIA network using G.hn technology, which is capable of delivering Gigabit network speeds over a property’s existing coaxial cabling.

“OUTRIGGER Waikīkī Paradise Hotel is a consistently high-occupancy property, typically with more than one guest per room, meaning there’s multiple connected devices at a time in every room. That requires a solid, reliable network across the property to support all the guest devices, in-room technology and hotel management systems,” said Paul Johnson, SONIFI’s General Manager of Internet Services. “Taking rooms out of service to run new cabling wasn’t feasible, so we worked closely with the property’s IT team to update their network with a G.hn solution.”

The new network delivers the stability and speed to meet guests’ Wi-Fi demands as well as the hotel’s back-of-house management needs. It also serves as the backbone to run other SONIFI technology installed in the rooms, including:

• Interactive TVs with custom branding and features that drive revenue with promotions of the on-site amenities, other OUTRIGGER properties and third-party partners

• Free-to-guest programming from DIRECTV, with custom lineups to include channels that cater to their international guests

• Simple and secure streaming from thousands of apps with STAYCAST, where guests use their personal devices to cast content directly to the in-room TV

“Guests who are looking to unwind or rest for a bit in their room often turn to their favorite entertainment to relax,” Johnson said. “We looked at the property’s demographics and typical guest behavior to make sure they would have the comforts of home that they look for, while incorporating engaging and visually stunning opportunities on the interactive TV for OUTRIGGER Waikīkī Paradise Hotel to promote how great their entire property is—leading to an increase in on-prem revenue for them.”

This upgrade wasn’t the first time the OUTRIGGER team has worked with SONIFI, and it won’t be the last.

“We partner with SONIFI for our property technology solutions because of the longstanding trust and reliability they've consistently demonstrated—both in the quality of their products and the expertise of their team,” said Henry Schwartz, Chief Information Officer at OUTRIGGER Hospitality Group. “They continue to deliver tailored, innovative solutions that align with the distinct needs of each of our properties and their guests. We’re especially pleased with their work at the newly reimagined OUTRIGGER Waikīkī Paradise Hotel, and we look forward to continuing our collaboration on future projects.”

“Guests, island locals, and the OUTRIGGER team all have high standards and expectations at OUTRIGGER Waikīkī Paradise Hotel, just as they do for all OUTRIGGER properties,” Johnson added. “We’re honored to be trusted to deliver technology experiences designed to impress.”