by
Rich Siegel
11.22.2024
Siegel Sez 11/22/24
It always seems to me that everyone who has worked in the hotel industry at some point in their career was a server in a restaurant.
PEOPLE ON THE MOVE
Kalibri Labs Welcomes Kristen Clark as President and COO to Drive Disruption and Profitability Optimization in Hospitality
Kalibri Labs is thrilled to welcome Kristen Clark as its new President and Chief Operating Officer. With over 20 years of experience scaling tech companies and transforming big data into efficient, actionable growth strategies, Kristen brings a proven track record of creating impact and driving results.
www.kalibrilabs.com
GUEST MANAGEMENT SYSTEMS
Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award
Hapi, a leading provider of hospitality data and connectivity solutions, announced its work with the Nemacolin Resort, which resulted in winning the prestigious 2024 Hotel Visionary Partnership Award from Hospitality Technology. The Partnership Award is presented to a hotelier-vendor team that demonstrated exceptional collaborative ideation and execution of a technology solution over 12 months or longer.
www.hapicloud.io
SHR partners with Saudico to supercharge Saudi Arabia’s hotel loyalty programs
Global hotel technology specialist SHR has joined forces with Saudico Electronic Systems, one of Saudi Arabia’s top Oracle Hospitality providers, to transform customer loyalty programs across the kingdom's rapidly growing hotel sector.
shrgroup.co
RESERVATIONS & DISTRIBUTION
Clairvoyix Announces an Enhancement to Their Group Block Email Reservation Confirmation System for OPERA Cloud
Continuing their strategic objective of leveraging the Oracle Hospitality Integration Platform (OHIP) to the benefit of OPERA Cloud PMS users, Clairvoyix has developed “multi-property” support for their Group Block Email Reservation Confirmation System. This enhancement was the direct result of a customer requirement.
www.clairvoyix.com
GUEST FACING TECHNOLOGY
The Westin Resort Nusa Dua’s partnership with IRIS delivers 30% increase in guest spend
IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali has achieved record growth in guest orders and a 30% increase in average guest spend after implementing their mobile ordering and e-compendium platform, outperforming traditional in-person orders.
www.iris.net
Philips MediaSuite TVs take guestroom entertainment to the NEXT level inside Sweden’s new ‘fantasy-filled’ hotel
PPDS, an exclusive global provider of Philips Professional Displays, is excited to announce that its industry-leading range of Google Cast™ and Netflix-ready Philips MediaSuite TVs has been selected and installed inside all 457 guestrooms at the brand new ‘fantasy-filled’ family retreat, the Liseberg Grand Curiosa Hotel in Gothenburg.
www.ppds.com
REVENUE MANAGEMENT & ANALYTICS
HOTELS Magazine Names IDeaS as Hospitality’s Top Revenue Management Solution Provider
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today its official recognition by HOTELS Magazine as the hospitality industry’s No.1 rated revenue management company. The publication’s technology review included five companies of various sizes across the hospitality industry, with IDeaS standing out thanks in part to its distribution network of more than 30,000 partner hotels and 98-percent customer retention rate.
IDeaS.com
Appart’City Selects IDeaS G3 RMS To Optimize Revenue Across European Aparthotel Portfolio
Appart’City, France’s leading aparthotel operator, has partnered with IDeaS, a SAS company and world’s leading provider of hospitality revenue management software and services, to optimise revenue management decisions and automate related processes across its portfolio of 90 properties.
IDeaS.com
Sabre Hospitality Unveils SynXis Insights: A Game-Changing Data and Analytics Tool for Hoteliers
Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Insights, an advanced data and analytics tool designed to empower hoteliers with actionable insights to drive decision-making and optimize performance.
www.sabre.com
SALES & CATERING, GROUPS & MEETINGS
Avalon Hospitality Group Drives Growth, Empowers Sales Team With STS Cloud, ProposalPath, and E-Signature Implementation
Avalon Hospitality Group (AHG), a trusted name in hotel management for full-service, select-service and resort properties, proudly announces the integration of SalesAndCatering.com’s STS Cloud and ProposalPath by Bluebuzzard across its expansive portfolio. This forward-thinking commitment to cutting-edge group sales technology is set to enhance productivity, elevate client experiences, and foster growth throughout its properties.
salesandcatering.com avalonhospitalitygroup.com
BACK OFFICE
Baymahni Resort Selects Aptech’s PVNG Accounting Solution for Seamless Financial Management Ahead of Summer 2025 Opening
Aptech, a leading provider of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announces that Baymahni Resort in the Bahamas has selected its PVNG accounting solution to manage the resort’s finances through its renovation and construction phase, as well as for ongoing operations when the property opens for reservations in summer 2025.
www.aptech-inc.com
OPERATIONS
High Hotels Seeing Workforce Efficiencies Soar With Service Optimization Software From OpsTechPro
The strength of a business partnership lies in the ability to adapt, innovate, and evolve together. Such is the case for High Hotels, a Lancaster, Penn.-based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications.
www.opstechpro.com www.HighHotels.com
SECURITY
Maestro All-In-One PMSs’ MezzoPay Embedded Payments Enhances Security with Integration of b4’s TransForm
Today, paying for hotel stays is more secure than ever before thanks to an integration between the coveted All-In-One Cloud or On-Premise Maestro PMS solutions’ embedded payment platform, MezzoPay, and the b4checkin (b4) online payment solution, TransForm. MezzoPay embeds all payments for credit-card processing directly into the hotel PMS, enabling hotels to offer a seamless end-to-end payment experience from booking to check out.
www.maestropms.com
INFORMATION TECHNOLOGY AND INTEGRATION
Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network With Hospitality AI Sales Agent
Thynk has announced they have joined Salesforce’s Agentforce Partner Network, a global ecosystem of partners building new third-party agents and agent actions for Agentforce. With Thynk’s Hospitality AI Sales Agent, customers are able to put contextual data at every sales agent’s fingertips, accelerate response to RFPs and leads, and help decision making by proposing alternative dates and services. The goal is to help sales agents save time and close deals faster.
thynk.cloud
Breaking Down Silos: How Centralized Data Is Driving Hotel Efficiency and Guest Satisfaction
How open platforms and modern data-sharing technologies are enabling hoteliers to access real-time insights, streamline operations, and create more personalized guest experiences.
otelier.io
HOSPITALITY EDUCATION
VENZA Launches New Data Privacy Training for Hoteliers
VENZA, a leading provider of cybersecurity, data protection, and regulatory compliance solutions for the hospitality industry, today announced the release of a new training course, “Data Privacy Fundamentals.” This instructional offering provides in-depth coverage of the principles underpinning global privacy regulations, navigating hoteliers through an evolving legal landscape.
www.venzagroup.com
HOSPITALITY EVENTS AND ASSOCIATION NEWS
Remembering Bob Gilbert for His Humanity
A tribute to a hospitality visionary
M3 Honored with Silver Globee Winner at the 17th Annual 2024 Globee Awards for Achievement
M3 is proud to announce it has been awarded the Silver Globee Winner at the 17th Annual 2024 Globee Awards for Achievement (Women in Business). This prestigious award highlights the company’s dedication to excellence and its commitment to advancing women in the business world.
www.m3as.com
Michelle Woodley, Victoria de Falco to Receive HSMAI Career Achievement Honors
The Hospitality Sales and Marketing Association International (HSMAI) announces the Career Achievement Awardees, Michelle Woodley for the Albert E. Koehl Award for Hospitality Marketing and Victoria de Falco for the Winthrop W. Grice Award for Hospitality Public Relations. These awards honor individuals who have dedicated much of their careers to significantly advancing the hospitality and travel industry. Recipients will be honored at the HSMAI Adrian Awards on February 18, 2025, at the New York Marriott Marquis.
global.hsmai.org
Savannah Bananas Owner/Fans First Entertainment Founder Jesse Cole Slated to Speak at 36th Hunter Hotel Investment Conference
The Hunter Hotel Investment Conference (“HUNTER”) announced today that Jesse Cole, founder of Fans First Entertainment and owner of the renowned Savannah Bananas, will be a featured speaker at the upcoming conference, taking place from March 18-20, 2025, at the Atlanta Marriott Marquis.
hunterconference.com
Jonas Hospitality Announces the Premier Event for Hospitality Professionals: The Unified Conference
Jonas Hospitality is excited to announce The Unified Conference, the premier user event for hospitality professionals, where innovation meets opportunity. This groundbreaking conference is designed to bring together thought leaders, industry experts, and forward-thinking professionals for a unique experience filled with innovative technology, cutting-edge insights, and unparalleled networking opportunities.
jonashospitality.com
MARKET REPORTS
Cendyn and Amadeus Report U.S. Group Business Shows Highest Overall Index Rating in Four Quarters
Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus, a leading travel intelligence and technology provider for the travel industry, today present the metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.
cendyn.com amadeus-hospitality.com
Holiday season poll: 52% of Americans likely to travel for leisure
Fifty-two percent of Americans plan to travel overnight for leisure in the next four months, and hotels remain the top lodging choice for both leisure (45%) and business travelers (59%), according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult.
www.ahla.com
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