by
Rich Siegel
7.12.2024
Siegel Sez 7/12/24
There really is no way for me to describe my experience two weeks ago at HITEC in Charlotte and I’m not going to try right now.
CORPORATE NEWS
GrowthCurve Capital Acquires Duetto
Duetto will leverage GrowthCurve’s expertise in AI to enhance hospitality technology investments and further accelerate expansion.
www.duettocloud.com
HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
The global association has announced the strategic acquisition of several prominent hospitality industry brands, including Hospitality Upgrade, Hotel-Online, the CIO Summit and the Executive Vendor Summit. The acquisition further solidifies HFTP's position as a leading provider of resources and events for the global hospitality community.
www.hftp.org
GUEST MANAGEMENT SYSTEMS
Shiji Launches Langham’s 10th Shiji Enterprise Platform Implementation at Cordis Auckland
Shiji’s innovative platform enhances guest experience and operational efficiency at New Zealand’s largest hotel, raising the bar for luxury accommodations.
shijigroup.com
Mews Survey Reveals 80% of Travelers Prefer Hotels with a Completely Automated Front Desk or Self-Service Technology
A recent survey commissioned by Mews, the industry-leading hospitality cloud, and conducted by OnePoll found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check in via a hotel’s website, app or digital kiosk.
www.mews.com
Agilysys to Highlight AI Advantages along with PMS and POS Innovations at HITEC 2024
The Company has released multiple new hospitality software and technology innovations, some powered by AI, to help properties lift revenue and lower costs.
www.agilysys.com
RESERVATIONS & DISTRIBUTION
Clairvoyix Announces a World-Class Email Reservation Confirmation System for Oracle Hospitality’s OPERA Cloud PMS
The latest OPERA Cloud/OHIP enabled solution from Clairvoyix allows properties to send worldclass reservation confirmations/modifications/cancelations emails directly from OPERA Cloud.
www.clairvoyix.com
Zucchetti North America Launches New CRS & Booking Engine Features & Functionality at HITEC Charlotte
Zucchetti North America - the North American outpost of the Italian-based Zucchetti Group – is excited to launch brand new reservation management functionality for chains in the Vertical Booking CRS, as well as a new and improved Booking Engine, designed to enhance conversions and maximize revenue through the direct channel.
www.verticalbooking.com
DerbySoft Launches Strategic Partnership with IDeaS
This partnership integrates IDeaS’ G3 Revenue Management System with Property Connector, DerbySoft’s Digital Distribution System, providing connectivity services to individual properties and small chains.
derbysoft.com
REVENUE MANAGEMENT & ANALYTICS
Amadeus Launches Industry-First Integrated Data Platform for Destinations
Navigator360™ blends together historical and forward-looking hotel, air, and traveler sociodemographic data from Amadeus’ expansive business intelligence suite for a 360° view of the traveler journey.
amadeus.com
BYD Lofts Grows Revenues by 15 Percent with IDeaS G3 RMS
IDeaS, a SAS company and the world’s leading provider of hotel revenue management software and services, announced today that BYD Lofts Boutique Hotel & Serviced Apartments had grown its property revenues by 15 percent with IDeaS G3 Revenue Management System after adopting the system to automate daily pricing activity and enhance its commercial strategies.
ideas.com
Duetto and SHR Partner to Transform Casino Loyalty Pricing
The partnership enables casinos to maximize revenue by delivering personalized online guest experiences.
www.duettocloud.com
Duetto Launches Comprehensive Full-Service Revenue Solution at HITEC
The evolution of BlockBuster and the integration of OpenSpace create a best-in-class, unified 24/7 revenue management platform to optimize revenue and total profitability across transient, group, and event segments.
www.duettocloud.com
Amadeus Introduces AI-powered Technology to Modernize Hotel Business Intelligence
Amadeus has unveiled plans to incorporate Gen AI into an innovative new chatbot for its business intelligence suite, debuting with Agency360+™.
www.amadeus-hospitality.com
GUEST FACING TECHNOLOGY
SONIFI Partners with LG to Launch Hospitality TVs with Google Cast Built In
The solution includes Google Cast software embedded in LG’s smart hotel TVs so that guests can watch content from their streaming services without the need for additional hardware in the room. Google Cast works from both Android and iOS devices to LG’s smart hotel TVs, providing a seamless viewing experience regardless of OS.
sonifi.com
HCN to Debut its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
Hotel Communication Network (HCN) was to reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.
www.hcn-inc.com
MARKETING
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile.
www.cendyn.com
BACK OFFICE
How to Recognize When It’s Time to Upgrade Your Generic Accounting Platform to a Hotel-specific Solution
A hotel or multiproperty hotel organization requires accurate data from its accounting systems to sustain its financial health and run efficiently, and that affects all of the other departments.
www.aptech-inc.com
COMMUNICATIONS & INFRASTRUCTURE
Cloud5 Earns Third Consecutive Win as Mitel’s Hospitality Partner of the Year
Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality. This marks the third consecutive year that the provider has earned this designation.
www.cloud5.com
Cloud5 Experiences Strong First-Half Growth as Hospitality Industry Demand Continues
Cloud5 Communications is pleased to announce strong performance for the first half of 2024, welcoming nearly 100 new clients, beginning several high profile IT managed services projects, and completing 188 telecom and high-speed Internet installations at properties across North America.
www.cloud5.com
Nomadix Showcases its Cloud, Software and Networking Technology Suite at HITEC Charlotte
The company announced it would demonstrate its newest suite of cloud, software and networking solutions at HITEC Charlotte. The company said it would also showcase its TV Casting, Cloud Telephony, Staff Safety Buttons, Passpoint, Payments Gateway and Voice Assistants.
nomadix.com/hospitality
FOOD & BEVERAGE
Radisson Blu Aqua Hotel, Chicago, deploys IRIS mobile ordering to grow F&B revenue and improve staff retention
IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.
www.iris.net
IRIS F&B Mobile Ordering Now Available on Oracle Cloud Marketplace
IRIS, a leading provider of digital F&B and guest experience platforms for the hospitality sector and a member of Oracle Partner Network (OPN), today announced F&B Mobile Ordering is available on Oracle Cloud Marketplace and can be integrated with Oracle Simphony Cloud using Transaction Services API Gen2 (STSG2).
www.iris.net
PAYMENT PROCESSING
Silverware Pay to Debut at HITEC; Handheld Device Keeps POS Functionality at Servers’ Fingertips
Embedded payment processing solution’s seamless ordering, card reading, and posting capabilities enable staff to focus on enhancing the guest experience.
www.silverwarepos.com
HUMAN RESOURCES
Meyer Jabara Hotels Enhances Employee Communication, Collaboration with Beekeeper
Employee engagement platform shares company information in real time and keeps everyone engaged with the MJH’s Journey culture, HR, leadership, and peers for optimal enterprise performance.
www.meyerjabarahotels.com
SECURITY
VENZA Releases Q2 2024 Roadmap Updates
VENZA, the leading provider of data protection and regulatory compliance solutions for the hospitality industry, today announced updates to its Product Roadmap, a blueprint for introducing innovative security tools and features.
www.venzagroup.com
RFID Hotel and ID&C Enhances Strategic Collaboration with Vingcard for RFID Credentials in US and Canada
Avery Products Corporation is thrilled to announce an expansion of a strategic collaboration between its hospitality-focused businesses, RFID Hotel and ID&C, and Vingcard an ASSA ABLOY company. This collaboration cements Avery as an approved vendor within the US and Canada for RFID credentials, including key cards and wristbands.
www.avery.com
Strawberry’s Clarion Hotel Post Adopts Vingcard’s Mobile Access with Google Wallet Compatibility for Latest in Room Entry Convenience
Vingcard, one of hospitality’s leading provider of security access solutions and other advanced technologies, has finalized the deployment of its Mobile Access digital key solution enabled with Google Wallet compatibility at Clarion Hotel Post in Gothenburg, Sweden.
vingcard.com
HOSPITALITY EVENTS AND ASSOCIATION NEWS
HFTP, AHLA and GFC Unveil Groundbreaking 12th Revised Edition of the Uniform System of Accounts for the Lodging Industry (USALI™)
A newly-revised edition of the Uniform System of Accounts for the Lodging Industry (USALI™) is now available, published by Hospitality Financial and Technology Professionals (HFTP). The publication is available for purchase and download.
www.hftp.org
Dr. Bryan K. Williams Inspires HITEC Charlotte Attendees with Engaging Keynote
“Be a Mountain Climber: Tips to Overcome Any Barrier” challenged leaders and teams to provide a consistent inviting customer experience.
DrBWilliams.com
HFTP Launches Clubs-Online, Offering Exclusive Content for the Club Industry to Power Management Decisions
The newsletter, available to HFTP members and subscribers, will feature exclusive content presented by industry experts and geared to club professionals, owners, and board directors as it relates to finance and technology.
www.hftp.org
E20X North America 2024: A Showcase of Innovation in Hospitality Technology
The competition featured eight entrepreneurs pitching their ideas to a room full of HITEC attendees and a panel of expert judges, including hospitality CIOs, angel investors, serial entrepreneurs, and industry insiders.
www.hftp.org
HSMAI Commercial Strategy Conference Welcomes Record Attendance For Two Days of Collaboration
The Hospitality Sales and Marketing Association International (HSMAI) Americas, proudly concluded its highly anticipated first Commercial Strategy Conference which took place from June 25-26, 2024, in Charlotte, North Carolina.
www.hsmai.org
HITEC 2024 Welcomes Nearly 6,000 Industry Stakeholders to Explore Latest in Hospitality Technology
Hospitality professionals traveled from all over the world to Charlotte, North Carolina, June 24-27 for the largest and longest-running show of its kind.
www.hftp.org
HFTP Announces Slate for 2024–2025 Global Board of Directors
Should the slate remain uncontested, the individuals will be elected at the HFTP Annual Business Meeting at the HFTP 2024 Annual Convention, October 23-25 at the Mohegan Sun Resort and Casino.
www.hftp.org
HSMAI Foundation Announces 2024 Mike Dimond Student Career Success Grant Recipients and Global Collegiate Case Competition Winners
The foundation is proud to announce this year’s Mike Dimond Student Career Success Grant recipients, Daniel Ruppenicker, Grace Rucker, Bailey Jacque, and Tre Wilke, and the Global Collegiate Commercial Strategy Case Competition winner, Brigham Young University, Hawaii, with honors also to Republic Polytechnic and University of Macau.
www.hsmai.org
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