To help its clients better navigate the new normal, Maestro has embarked on a training initiative that is helping hoteliers adapt to change and meet the demands of today’s vigilant travelers. The provider of cloud and on premises property-management systems to independent and luxury resorts, conference centers, vacation rentals, and multi-property groups is offering a Training Services Package that gives Maestro users the opportunity to experience the full power of its Browser and Windows Version 5.5 PMS that rolled out across its portfolio in 2020.

SALTO access control door lock components and system peripherals are definitely keeping in step with the latest and best new building design trends. The new Dark Bronze option for the XS4 Original and Mini ANSI product range matches some of today’s new design trends and blends perfectly with both white and dark doors, modern styles, and sophisticated wooden decorations.

Cendyn, a leading innovator in CRM, sales and revenue strategy for the hospitality industry, announces the successful integration between Cendyn and Avvio to power loyalty for Roomzzz aparthotels. Avvio, the market-leading AI booking platform, partners with hundreds of independent and group hotels across Europe and North America to grow their direct booking channels.

December U.S. monthly meetings and events volume decreased 39 percent over the previous month, according to the latest data from Knowland, a leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and other meeting venues.

Enseo, one of the fastest growing technology providers in the US, released a whitepaper analyzing guest television viewership during the pandemic, revealing a 49.3 percent increase in TV viewership in occupied hotel rooms from Q3 2019 to Q3 2020. The whitepaper, “Hotel Television in the Age of COVID-19,” also presents data on the type of content viewed in different hotel segments.

Zoox Smart Data ("Zoox"), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has released a series of holiday season internet traffic results that serve as validation of the power and reach that targeted online advertising platforms can provide. Measured from November 23 to January 3, the analytics were compiled from Zoox-enabled customer networks, including major travel and hospitality organizations from around the world.

The American Hotel & Lodging Association (AHLA) announced several additions to its staff as part of the association’s efforts to deepen its expertise in state and local government affairs and communications and meet our members’ needs today and in the future.

Jonas Chorum, a suite of streamlined, intuitive and flexible property management solutions, announces a direct integration with Akia, the premier text-messaging toolkit for hotels. With this integration, Jonas Chorum clients will be able to enhance the guest experience by leveraging two-way contactless communication.

AAHOA President and CEO Cecil Staton and AAHOA Chairman Biran Patel issued the following statement regarding National Human Trafficking Awareness Day:

Cloud5 Communications, a leading provider of technology and communications solutions for the world’s top hotel brands and management companies, announced the addition of several key executives to further strengthen its leadership team. In the fourth quarter of 2020, Cloud5 secured the talent of Alex Ajdelsztajn, vice president of professional services; Beth McClure, vice president of marketing; and Jason Reid, senior vice president and general manager, contact center business unit. Cloud5 also promoted Beth Milano to the position of vice president, sales and commercial development.

Zoox Smart Data, an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has announced the enhancing of its Zoox Media solution to provide businesses with direct advertising capabilities. 

In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredients of a customer service culture in the new normal.

ASSA ABLOY Global Solutions as a leading innovator of security and guest experience-enhancing technology for hotels, has successfully upgraded the room access abilities of Hilton Surfer's Paradise Hotel & Residences with VingCard Signature RFID door locks equipped with Mobile Access.

Global technology provider SONIFI Solutions and hospitality management group IDM Hospitality are partnering to support local economies and community tourism with destinations that celebrate the past, present and future.

Knowland, a leader in meeting and events analytics, and ConferenceDirect, a full service in-person, virtual, and hybrid meeting solution company, announced the results of a survey entitled, 2020 Planner Survey: The State of the Meeting Industry, designed to help industry professionals understand the planner and event manager perspective on recovery.

The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on the coronavirus relief package.

The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on the coronavirus relief package.

AAHOA President & CEO Cecil P. Staton issued the following statement in response to congressional passage of the bipartisan bill which provides a new round of emergency stimulus for those hit hardest by the COVID-19 pandemic's economic fallout:

ProfitSword, one of hospitality's premier developers of business intelligence and data integration software, is poised to maintain its industry-leading  presence as the go-to source for performance measurement and forecasting with the ongoing expansion of its customer base.

Cloud5 Communications announced E911 service offerings that provide for the fast, easy compliance with the rapidly approaching deadlines for the handling of calls from hotels to local emergency services

Zoox Smart Data ("Zoox"), an international provider of advanced technological solutions that harness big data to build detailed customer profiles over existing Wi-Fi networks, is set to maintain its impressive global expansion trajectory into 2021 with recent customer additions that include major organizations from the hospitality, travel and casino industries. Renowned brand names such as Royal Resorts are moving to adopt Zoox Smart Data solutions as competition continues to grow for providing guests with hyper-personalized experiences that translate into enhanced satisfaction, loyalty and business revenue.  

2020 has brought unprecedented change to the hospitality industry. Hoteliers face significant challenges in identifying opportunities to drive booking demand and establish the most effective distribution strategies to fill short and longer-term occupancies. The historical data they once relied on to build their revenue strategies no longer aligns with current market trends. Today, it is critical that hoteliers have access to comprehensive, accurate and timely business intelligence tools to understand their market and competitive sets' performance.

Springer-Miller Systems has introduced its new Night Audit Scheduling & Automation tool in the upcoming version of ^SMS|Host. With this tool, hotels & resorts will now have the ability to automate most, if not all, of their night audit processes. Properties can complete an initial configuration designating the processes, calculations and exports to run, along with the frequency in which they need to run. Once initial configurations are complete, Night Audit staff can initiate the process in one simple step.

As Florida's hotel owners face a January 1 deadline to comply with the state's new human trafficking awareness training requirement, AAHOA is offering human trafficking prevention and awareness training for its Florida members and their employees.

November U.S. monthly meetings and events volume increased 15 percent over the previous month, according to the latest data from Knowland, a leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and other meeting venues.

AAHOA President & CEO Cecil P. Staton issued the following statement in response to the Senate passage of a one-week stopgap funding bill to avert a government shutdown.

Building on record levels of membership and engagement at an unprecedented time for the hospitality industry, the American Hotel & Lodging Association (AHLA) announced that Alex Alt, senior vice president and general manager, Oracle Hospitality, has joined the Board of Directors.

In order to give executives from the individual and chain hotel industry an insight into the hotel tech market, Hotel hero's first German Hotel Technology Report was published in partnership with the German Hotel Association (IHA) and published in cooperation with HSMA Deutschland and techtalk.travel. 

Let us help you balance a shrinking IT budget with the need for a network that can support migration to the cloud and the contactless guest journey.

Zoox Smart Data ("Zoox"), an international provider of advanced technological solutions that harness big data to build detailed customer profiles over existing Wi-Fi networks, has today announced the enhancement of its service offerings to include local advertising capabilities based on a guest's physical location and individual interests. Already set to be implemented by Choice Hotels, this new feature will provide hoteliers with an unmatched ability to personalize guest experiences by promoting local and regional offerings on a property's guest Wi-Fi login page.