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12/01/2017
Floor Bleeker

Floor Bleeker

CIO, MEA and Global Strategic Programs
Accor
Floor Bleeker is chief information officer for Middle East and Africa operations and global strategic programs at Accor. He joined the company in 2018 when Accor acquired Mövenpick, where he had served as chief information officer since 2013. With almost 20 years’ experience in the luxury hospitality sector, he has also held management positions at Jumeirah Group, The Emirates Academy of Hospitality Management and Radisson Hotel Group.
 
At Mövenpick, Bleeker directed the move from decentralized legacy systems to modern centralized solutions, beginning with the roll-out of Oracle’s Opera cloud-based property management system. The project, which began in 2016 and involved more than 60 hotels globally, took two-and-a-half years to complete. And while there were numerous technical challenges along the way, they came as no surprise. “We were the first in the world to roll out this platform so we knew there would be glitches, and we were prepared for them,” he said.
 
The bigger obstacle was one Bleeker hadn’t anticipated: Employee resistance to a major shift in technology. “Change is hard, even in the best of times, and getting everyone on board with this project was the biggest challenge we faced.” He notes that the property management system is at the heart of every hotel’s operations, so replacing the old with the new is particularly difficult.

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