Case Studies

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  • Acoustics
    Marriott Autograph – Lido House
    • MODIO Guestroom Acoustic Control
    Marriott Autograph – Lido House is well-positioned to enjoy Newport Beach’s vibrant atmosphere, bustling marina, white-sand beaches… and the noise that accompanies them. Within 6 weeks of opening, the hotel received noise complaints in 90% of guest comments. Director of Room Operations, McClinton Heil, reached out to MODIO. The trial began in 14 rooms near the popular rooftop bar. What started as a fix for a few rooms ended as a valued amenity in all rooms. Medallia scores showed that noise dropped from the number one issue to fifth place.
    Read More »
  • Analytics
    Eldorado Hotel Casino & Silver Legacy Resort Casino
    • NEC Corporation of America
    • Guestroom Technology, Guestroom Telephones, Telecom
    While each property has its own solution, both include NEC’s UNIVERGE SV8500 IP Communications Servers and UA5200 AttendantConsoles. The SV8500 provides both properties component redundancy, IP failover for stations and trunking and power-failure transfer, ensuring high availability and operational continuity. Because the SV8500 supports open standards, the properties were able to easily integrate its existing call-center application as well as its current, single-line, guest-room phones.
    Read More »
  • Business Intelligence
    Lightstone’s Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of their Hand
    • Aptech
    Cloud-Based BI System Delivers Near Real-Time Enterprise Data to Lightstone Mobile Devices for Fast-Moving Management Team
     

    Read More »
  • Business Intelligence
    Jumeirah Group: Using Data Insights to Drive the Guest Experience and Profitability
    • Cendyn
    In a recent Cendyn webinar, Data Management 101 for Hoteliers, Abdullatif Awadh, senior director of CRM at Jumeirah Group, shared how his company harnesses the power of data to improve the guest experience and drive profitability. Jumeirah Hotels and Resorts is a world-renowned luxury hotel company operating 24 properties in eight countries, including its flagship hotel Burj Al Arab Jumeirah in Dubai. Awadh’s role at Jumeirah Group is to lead the development of data-driven customer marketing programs and overall CRM strategy. He’s also responsible for reducing customer attrition and increasing customer lifetime value.
    Read More »
  • Business Intelligence
    8 Best Practices for CRM in a Crisis
    • Cendyn

    In times of crisis like the coronavirus global pandemic when things change rapidly day to day and informed, nuanced communication is vital. Your hotel’s customer relationship management (CRM) serves as a powerful central command station for connecting with guests.

    As you monitor the situation, adjust operations and plan for recovery, a CRM gives you the ability to target and personalize your outreach (digital marketing, email and social), pivoting when needed with advanced sophistication quickly.

    Read More »
  • Business Intelligence
    Customer Success Story: The Hotel at Auburn University
    • Cendyn
    This warm and friendly hotel is just a short walk from the excitement of Auburn University and the diverse array of cultural and entertainment attractions of the city of Auburn. The hotel features 225 guest rooms, 11 suites and 22,000 square feet of meeting space, including two ballrooms for large meetings, weddings or special events. Indoor and outdoor terrace seating is available at Arricia’s Trattoria and Bar, which serves three delicious meals daily by an award-winning culinary team. In 2016 The Hotel at Auburn University looked to Rainmaker’s grouprev® to help with their growing group business.
    Read More »
  • Business Intelligence
    How The Role Of The Revenue Manager Is Evolving
    • Cendyn
    As hoteliers come to grips with reopening hotels during a global pandemic, all roles within the hotel structure have been readjusted. flexibility and adaptability have become the most valuable attributes for any job, and the position of revenue manager is one of the most affected during this time. The role itself has been shifting over the past decade to be supported with more automated and structured technology.
    Read More »
  • Business Intelligence
    RVC Destinations Case Study
    • M3
    In response to the influx of customers and data resulting from new COVID-19 travel trends, RVC Outdoor Destinations, a leading provider of high-quality outdoor hospitality accommodations including cabins and cottages, yurts and RV sites, turned to M3, one of hospitality's preferred cloud-based financial and data management platform, to modernize and streamline its financial reporting and accounting functions.
    Read More »
  • Business Intelligence
    PM Hotel Group Case Study
    • ProfitSword
    Founded in 1996 and currently managing a diverse portfolio of more than 50 properties, PM Hotel Group is a Top-15 hotel management company recognized for their ability to deliver outstanding financial returns for hotel owners nationwide while operating luxury, lifestyle, full-service and upscale hotels across a variety of markets. As an operator, PM Hotel Group is committed to its core values including respect for one another, their guests and the planet. They manage with a tradition of teamwork and a passion for innovation and entrepreneurship.
    Read More »
  • ERP
    Indra’s TMSforHotels Suite a Critical Part of the NH Brand Transformation
    • Indra
    • ERP, CRS, CRM
    To drive growth, cost efficiencies, and a new customer-engagement practice centered on guest personalization, NH looked to Indra and SAP.
    Read More »
  • Guest Experience
    How Radisson Hotel Group™ Cut Review Response Time in Half
    • ReviewPro

    Responding to online reviews is a complex but crucial task for all hoteliers. Radisson Hotel Group™ was clear that it needed to
    develop and optimize its strategy for responding to online reviews in a timely way, but knew it was too big a project to take on singlehandedly.

    Read More »
  • Guest Management
    Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
    • Maestro PMS
    One Database for All Properties; Integrated Spa, Restaurant and Room Booking, Event Scheduling, Guest History and Loyalty: Maestro PMS Does it All
    To watch the video please go to http://www.reseze.net/cassets/mkt/maestro/video/maestro-testimonialsv3.mp4 

    Read More »
  • Guestroom Technology
    Nevotek and Cisco Meraki Delivering a World Leading Guest Experience Solution to InterContinental Hotels Group
    • Nevotek
    • Nevotek, Cisco Meraki, Guest Experience Solution
    Reliable and fast Internet access is of great importance in today’s world where guests have high expectations of exceptional connectivity and participation. IHG group has partnered with Cisco Meraki and Nevotek to transform their guest internet experience and to build an infrastructure for the future. Committed to making guests feel welcome and valued, it was essential to ensure that a high quality centrally managed High Speed Internet Access (HSIA) experience is available to all guests at all hotels around the world.
    Read More »
  • Guestroom Technology
    Broadband Sound Administration Improves Sleep Onset Latency in Healthy Subjects in a Model of Transient Insomnia
    • Nightingale Smart Solutions, Inc.
    Nightingale Sleep Study conducted by SleepScore Labs™. Nightingale was objectively proven to improve sleep quality using SleepScore™ by ResMed sophisticated non-contact sleep monitoring technology. The study highlights the efficacy of Nightingale’s advanced sound masking technology and reveals the significant extent to which it improves a user’s sleep. 
    The sleep study showed that:
    • Nightingale reduced perceived wake occurrences due to noise by 64 percent
    • 76 percent of participants reported Nightingale improved their sleep
    • 70 percent of participants were pleased with Nightingale’s sound quality
    • 88 percent of participants planned to continue to use Nightingale after completion of the study
    • 80 percent of participants said they would recommend Nightingale to their close friends and family
    Read More »
  • Mobile Solutions
    Four Seasons Selects Nonius to Implement Wi-Fi and Managed Networks Solutions
    • Nonius
    • Nonius, Mobile Services, Hospitality
    The Four Seasons Hotel Madrid invested in a robust and scalable multiservice networking solution to provide high-quality Wi-Fi connectivity to the guests and connect securely and reliably the multiple hotel IT systems.
    Read More »
  • Mobile Solutions
    Moov Hotels Launches Its Own App In The Reopening Of Its Hotels
    • Nonius
    • Nonius, Moov Hotels, hotel group,
    The Portuguese hotel group, known for its great offer of comfortable stays and cost effectiveness, currently has 3 properties in Portugal and 1 in Brazil, and will soon be opening another property in each of these countries.
     
    To ensure the safety of its guests, the group invested in the development of the Moov Hotels App, making the online check-in process available and making adjustments to its hygiene and cleaning policies, according to the Clean & Safe seal, validated by Portugal Tourism, and the Turismo Protegido certificate, established by the Ministry of Tourism in Brazil.
    Read More »
  • Mobile Solutions
    Nonius Develops Mobile App With Pestana Hotel Group
    • Nonius
    • Nonius, Mobile Solutions, Pestana Hotel Group
    The largest Portuguese hotel group, Pestana Hotel Group, is a symbol of quality, charm and innovation. It operates in 15 countries across Europe, America and Africa. Since 2010, Nonius has been a technological partner of the Group and it was an honor to be chosen for this Mobile App project, the mobile application for its brand.

    There are 100 properties and 4 sub-brands (Pestana Hotels & Resorts, Pestana Collection Hotels, Pestana CR7 Lifestyle Hotels and Pousadas de Portugal), in 15 countries, which have this App fully customized for the Pestana Hotel Group.
     
    Nowadays, the application is available in all group properties currently open and will play a key role during the stay of its guests, providing the necessary social distance and maintaining constant communication between the guest and the hotel.
    Read More »
  • Mobile Solutions
    Omni Cancun Hotel & Villas Launches Its Hotel App to Improve Guests' Stay
    • Nonius
    • Nonius, Mobile Solutions, Omni Hotels & Resorts group
    This hotel, part of the Omni Hotels & Resorts group, impresses guests upon arrival with a great welcome by its staff and the beautiful beach next to the hotel. Always prioritizing guest experience and safety, Omni Cancun Hotel & Villas selected an App designed for its hotel, with several features that will provide their customers with a more comfortable and safety stay.

    In early 2020, the hotel implemented Nonius' TV and Cast solutions. Following the COVID-19 pandemic, Omni Cancun Hotel & Villas decided to implement Nonius' mobile products to adapt its guest journey to the new challenges.
    Read More »
  • Mobile Solutions
    Pontes Hotéis & Resorts Now Also Offers an App to its Guests
    • Nonius
    • Nonius, Mobile Solutions, Hotel Atlante Plaza,
    With its privileged locations in Recife and Porto de Galinhas, the hotels of the chain are among the highlights of Brazil’s Northeast. The portfolio included the Hotel Atlante Plaza, the Mar Hotel Conventions and the Summerville Beach Resort, which reopened in July.

    The Pontes Hotéis & Resorts chain, which always seeks to innovate and surprise its guests, now has a special novelty. Now, its customers have an app at their disposal to make the most of their stay and be able to interact with the hotel, maintaining physical distance!
    Read More »
  • Mobile Solutions
    PREM Group Chooses Cutting-edge Solutions to Enhance its Guests' Experience in Amsterdam
    • Nonius
    • Nonius, Mobile Solutions, Guest Experience
    PREM Group has been a partner of Nonius since 2014 and recently selected its TV and Internet solutions for their newly opened luxury serviced apartments PREMIER SUITES PLUS Amsterdam.
    Read More »
  • Mobile Solutions
    PY Hotels & Resorts Launches its Own Hotel App to Enhance Guest Safety
    • Nonius
    • Nonius, Mobile Solutions, PY Hotels & Resorts, Canary Islands
    The 2 hotels from this hotel group, located in the beautiful Canary Islands, in Spain, prioritize welcoming guests with an unforgettable experience.

    Princesa Yaiza Suite Hotel Resort, reopened in July offering its guests their own Hotel App with multiple features to make their stay safer. This prestigious hotel was recognized with some awards, such as the Best Family Hotel in Spain in 2018 and, more recently, received the sustainable and intelligent destination award at Fitur 2020.
     
    Hotel Fariones, which was recently renovated, will reopen in September and will also provide its hotel's App to guests.
    Read More »
  • Mobile Solutions
    Rudding Park Reopened with Online Check-In and Hotel App to Improve Guest Safety
    • Nonius
    • Nonius, Mobile Solutions, Hospitality
    Rudding Park is a luxury hotel, spa and golf resort in Harrogate, United Kingdom, which offers a variety of accommodation for its guests: Rudding Park Hotel & Luxury Lodges, with 110 rooms, and Rudding Holiday Park, with 90 pitches. Over the years, Rudding Park has won a number of awards for Best Hotel in England (VisitEngland) and Best New Spa (Good Spa Guide Awards).
    Read More »
  • Mobile Solutions
    Sea Containers London implements a Safer Guest Journey with Nonius solutions
    • Nonius
    • Nonius, Mobile Solutions, Hospitality
    Sea Containers London, managed by Lore Group, is an incredible hotel located in the heart of London. It surprises its guests with its brutalist architecture, incredible views over the River Thames, but especially with its flawless guest journey.
    Read More »
  • Mobile Solutions
    The Prince Akatoki London: The Dawn of a New Era in Hospitality Technology
    • Nonius
    • Nonius, Mobile Solutions, Prince Akatoki London,
    Nonius delivered a set of products that provide an unforgettable experience during the entire digital guest journey of The Prince Akatoki London’s guests.
     
    From Online Check-in before arriving at the hotel, to an App with all information about the hotel and its services, a high-speed Internet access throughout the hotel, a TV offer that has engaging and entertaining content, and a Chromecast feature that allows guests to see their own content in the convenience of their room.
    Read More »
  • Mobile Solutions
    VIP Executive Picoas Hotel invests in technology to better serve its guests
    • Nonius
    • Nonius, Mobile Solutions, Hotels, Hospitality
    Nonius has been a technological partner of VIP Hotels Group for over 15 years and it was with great satisfaction that we were once again selected as a provider of Wi-Fi Internet Management and Interactive TV to improve the experience of VIP Executive Picoas Hotel’s customers.
    Read More »
  • Payment Processing
    Delta Hotels and Resorts Moves Beyond PCI Compliance with Merchant Link
    • Merchant Link
    • PCI Compliance, Data Security, Payment Processing
    As a full-service hotel chain catering to corporate and leisure travelers, Delta Hotels and Resorts, founded in 1962, has grown to become Canada’s leading hotel management company. In 2012, faced with the requirement to implement advanced security solutions across their brand and to reduce the amount of human and financial resources expended on PCI Compliance, the company moved away from an outdated premise-based payment gateway to a Merchant Link cloud-based solution that included TransactionVault® tokenization, TransactionShield®, Point-to-Point Encryption and E-commerce Security Solution.
    Read More »
  • Payment Processing
    A Seamless Transition to Payment Security
    • Shift4
    • payment processing, security
    In October 2014, Darien Lake Amusement Park integrated Shift4’s DOLLARS ON THE NET® payment gateway into its lodging facilities. Since then, it has been thrilled with the security features and simplicity that have become available with DOLLARS ON THE NET.
    Read More »
  • Procurement
    AHC+Hospitality Automates with BirchStreet
    • BirchStreet Systems, Inc.
    • ERP, procurement, food and beverage
    Prior to signing on to BirchStreet, AHC used another company to help manage their purchase orders and purchasing. Despite having a system in place, most of their work was manual with printed POs that were printed and filed.
    Read More »
  • Property Management Systems
    AKA, the Global Leader in Luxury Hotel Residences, Provides A Personalized Resident Experience Using Maestro Multi-Property Cloud PMS
    • Maestro
    • Maestro, AKA Collection, PMS,
    AKA is a portfolio of 12 unique properties, located in prime locations including New York City, Los Angeles, London, Washington DC and Philadelphia. What makes the AKA Collection distinctive is its long-stay business model that offers sophisticated furnished residences with exceptional business, wellness, and lifestyle amenities. AKA balances the space and comfort of a fully appointed luxury residence with the style and hospitality of an intimate hotel. Its resident mix is comprised of business executives on extended assignments, entertainment companies on location for film shoots, and sophisticated travelers seeking more space and flexibility than a traditional hotel experience.
    Read More »
  • Property Management Systems
    Hotel Operations in The Cloud: What Are Your Options?
    • Maestro
    Independent operators in 2020 have a decision to make. Many have older property management systems (PMS) that are fully depreciated, but their hotel software does not leverage current technologies, such as mobile browser or self-hosted environments.  In some cases, vendor upgrades may force operators into a vendor supplied cloud-hosted option. Often, legacy systems do not meet the newest mobile guest experience and communication technology requirements. Also, many legacy systems lack the flexibility to interface easily through APIs with the hundreds of modern 3rd party systems in use today. Flexibility in deployment alone can be a driving factor for hotel software decisions. Other factors shaping system platform decisions may be based on communications reliability, security in where hotel data is stored, as well as the need to use existing network infrastructure versus the extra cost associated with a full platform change.
    Read More »
  • Property Management Systems
    Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
    • Maestro
    One Database for All Properties; Integrated Spa, Restaurant and Room Booking, Event Scheduling, Guest History and Loyalty: Maestro PMS Does it All

    Read More »
  • Property Management Systems
    Thought Leadership How to Power-Up Your Guest Engagement and Supercharge Loyalty
    • Maestro PMS
    Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel’s success, but what is the best way to do this?
    Read More »
  • Technology Services
    Comcast Business Services Helps Sage Hospitality Create Quality Guest Experiences
    • Comcast Business
    • Hotel Internet Bandwidth, Ethernet, Guest Experience
    It’s not just about the rooms and the restaurants anymore: many business guests require services and support that some hospitality services still aren’t ready to provide. Denver-based Sage Hospitality is ahead of the curve in having high-volume bandwidth ready for demanding business guests, both individually and in corporate groups. Comcast helps Sage deliver an enhanced experience for business guests, cost-effectively, with Comcast Business Services.
    Read More »
  • Technology Services
    West Palm Beach Hotel Keeps Guests Coming Back With the Help of Comcast Business Hospitality Suite
    • Comcast Business
    • Ethernet, Hotel TV and Voice, Hotel Guest Experience
    Hawthorn Suites by Wyndham West Palm Beach, an extended stay property, began to suffer due to unreliable Internet connectivity with its existing legacy network provider so it looked to Comcast Business Class to provide Ethernet, TV and voice services, all part of the Comcast Business Hospitality suite that is customized specifically for the needs of hotels and motels.
    Read More »
  • Telecom
    IPFone Case Study - Club Med Punta Cana
    • IPFone
    • telecom, PBX, property management system
    Key Business Challenges: Replace aging on-premises PBX system riddled with frequent outages quickly without impact to guest experience.
    Read More »
  • Telecom
    Menin Hospitality Once Again Turns to RoamBOOST for Cell Signal Amplification
    • RoamBOOST
    • Distributed Antenna System, cellular coverage, hotel infrastructure
    The Red Ginger restaurant, part of a mixed-use development project in Miami, has eradicated all issues with poor cellular reception thanks to the RoamBOOST Distributed Antenna System.
    Read More »
  • Television Programming
    Comcast Bundles an HDTV/Bandwidth Solution for Raymond Management Company
    • Comcast Business
    • HDTV, Hotel Bandwidth, Guest Experience
    Raymond Management Company in the Chicago area was finding a challenge providing high-definition television while adapting to changing technologies. The company looked towards Comcast to deliver a bundled, one-stop solution.
    Read More »
  • Trade Show
    HX Case Study: New Exhibitor for 2015 - Aquarius Brands™
    • HX: The Hotel Experience Powered by AAHOA
    • hotel trade show, water generation, sustainability
    Discover how Aquarius Brands™, a group of companies specializing in water generation, conservation and education for homes, businesses, hotels, restaurants, schools,utility companies and more, accomplished its goals at HX: The Hotel Experience Powered by AAHOA 2016.
    Read More »
  • Trade Show
    HX Case Study: New Exhibitor for 2015 - MADHOUSE
    • HX: The Hotel Experience Powered by AAHOA
    • hotel trade show,
    Find out how MADHOUSE accomplished a successful show at HX: The Hotel Experience Powered by AAHOA 2015.
    Read More »
  • Workforce Management
    Reduced Overtime By 75% and Housekeeping MPR by 4 Minutes with Hotel Effectiveness
    • Hotel Effectiveness

    “We’ve been able to pinpoint—down to the penny—overages and overtime, so our margins have certainly improved.”

    Read More »


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