Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved guest services and more efficient operations. Hotel Communication Network (HCN), a provider of interactive in-room tablets, is leveraging AI to enable guests to request services, communicate their needs, place F&B orders from local restaurants, control the room environment and more via voice commands in multiple languages.

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The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Communication Network (HCN) to give guests mobile access to services and amenities and provide local area and event information.

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Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

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With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

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Enhancements to Navigator 2.0 and its most popular features – In-Room Messaging, Dynamic Alerts, DineIN, EventLink, Guest Choice, Interactive City Guides, Early/Late Check out, and Customizable Alarm Clock – will be on display in Booth 1237 June 27 to 30 at the Metro Toronto Convention Center

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Hotel Communication Network (HCN) has developed a NEW program that is turning traditional room service operations from a loss leader to a profit center. Rather than placing more stress on limited staff or requiring guests to use a mobile app delivery service such as DoorDash or Uber Eats that requires them to meet drivers in the lobby, HCN has developed an alternative service that is boosting revenues and satisfaction scores.

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This week hoteliers representing prominent hotels, resorts and management groups across the nation converged at the Rancho Bernardo Inn in San Diego to attend BITAC Operations, a two-day interactive conference filled with education, relationship-building, and uninterrupted private meetings between buyers and sellers of hotel products, amenities and technologies. To help operators better engage with guests, address labor concerns, and drive revenues, Hotel Communication Network was there to introduce its NEW Navigator 2.0 in-room tablet.

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