Siegel Sez 11/8/24
With this week’s Definitely Doug column that follows, Doug Rice really made me smile.
With this week’s Definitely Doug column that follows, Doug Rice really made me smile.
PPDS Brings Hospitality Solutions To Life Inside First PPDS Master Showroom Experience Center In North America
PPDS, an exclusive global provider of Philips Professional Displays and complementary solutions, is delighted to announce the latest expansion of its North American business, with the grand opening of its stunning new PPDS Master Showroom experience center on the outskirts of New York City.
www.ppds.com
SALTO FOUNDATION Set to Empower Community Development and Social Inclusion Through Sports
We are excited to announce SALTO FOUNDATION, a big step in our efforts to harness sports as a catalyst for change in communities worldwide. This move allows us to further explore the transformative power of social inclusion in driving sustainable development goals, focusing on the need to “put people first.” Through sports, SALTO FOUNDATION aims to ensure all people can access the best opportunities to enjoy life and do well in society – and that no one is left out or excluded.
saltofoundation.org
Hilton cuts 2024 room revenue growth forecast on slowing consumer spending
Hilton Worldwide lowered its annual room revenue growth and net income forecasts as steady demand in Europe and business travel were not enough to counter a fall in demand in China and disruptions to its U.S. business during the third quarter.
www.hilton.com
Weak China demand puts brakes on Holiday Inn owner IHG in third quarter
Holiday Inn owner InterContinental Hotels Group reported a sharp slowdown in room revenue growth in the third quarter as weak demand in China and a subdued U.S. market overshadowed a solid performance in Europe.
www.ihg.com
ISON Travel Chooses Sabre to Power Global Expansion and Enhance Operations with Advanced Technology Solutions
Sabre Corporation, a leading software and technology provider for the global travel industry, today announced a new multi-year agreement with ISON Travel, a UK-based corporate travel management company. This partnership will support ISON Travel’s expansion into the US market, providing access to Sabre’s Travel Marketplace and enabling the company to streamline operations through Sabre’s advanced technology solutions.
www.sabre.com
AHLA announces appointment of Rosanna Maietta as president & CEO
The American Hotel & Lodging Association (AHLA) announced that Rosanna Maietta has been selected to serve as the association’s next president & CEO, effective Nov. 14. Maietta is a talented executive with a global career marked by success working alongside boards and leading teams to high performance.
www.ahla.com
Arch Amenities Group Appoints Caitlin McKenna as Chief Executive Officer
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of wellness and hospitality veteran Caitlin McKenna as chief executive officer.
www.archamenity.com
Leading Global Hotel Back Office and Accounting Provider PAS Announces New Owner and CEO
PAS (Professional Accounting Solutions, Inc.), well known as the preferred provider of back office and accounting solutions for the global hospitality industry and the leading provider of Infor SunSystems and Infor EPM services, announced it has a new owner and CEO – hospitality industry veteran, Gayle Edwards.
www.profact.com
BirchStreet Appoints Phil Beck as GM, BirchStreet Pay
BirchStreet Systems, a leading global SaaS provider and network for Hospitality procure-to-pay (P2P) and F&B services, today announced the appointment of Phil Beck as EVP & General Manager of its BirchStreet Pay business.
www.birchstreetsystems.com
Regency Hotel Management Rolls Out Silverware POS Across Its Multi-Property Enterprise
To support its growing portfolio of hotel brands, independents, conference centers, and state park lodging, Regency Hotel Management has selected Silverware to implement point-of-sale systems across its 82-property enterprise. With the most advanced mobile features in its POS platform, Silverware is bringing innovative table management, mobile payments, property-wide ordering and more to Regency guests.
www.silverwarepos.com
Herbert Park Hotel and Park Residence Increases Direct Bookings and Revenue with P3 Custom Booking Engine
P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique in the heart of Dublin, has achieved significant boosts in revenue and direct bookings by implementing P3's Custom Booking Engine.
www.p3hotels.com
IRIS’ Digital Ordering chosen by The Hoxton, Poblenou to boost F&B revenue and free up staff time
IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.
www.iris.net
Duxton Hotel Perth Selects Shiji’s PMS to Power Digital Transformation
The Duxton Hotel Perth has selected Shiji Enterprise Platform PMS to spearhead its digital transformation, further enhancing guest experiences through cutting-edge technology and operational efficiency.
shijigroup.com
Hudini and Orascom Hotels Management Begin Global Rollout of New Staff Connect Platform
Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction.
www.hudini.io
Developed To Build Mobile Ordering Capabilities, Enhance The Guest Experience And Reduce Manual Processes For Staff
IRIS, a global leader in digital ordering for the hospitality industry, today announces a host of new features across its mobile ordering and guest experience platform, all developed to deliver a more secure, responsive and integrated experience for both operators and their guests.
www.iris.net
Bartech Launches Wall-Mounted eFridge Minibar Solution, Enhancing Guest Experiences and Hotel Design Efficiency
Designed to enhance both hotel design flexibility and operational efficiency with its sleek, modern minimalistic aesthetic, the Flat eFridge is set to transform hotels in-room F&B services by ensuring heightened profitability and guest satisfaction.
www.bartech.com
HCN to Showcase AI-Powered In-Room Tablets at The Hospitality Show
For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved guest services and more efficient operations. Hotel Communication Network (HCN), a provider of interactive in-room tablets, is leveraging AI to enable guests to request services, communicate their needs, place F&B orders from local restaurants, control the room environment and more via voice commands in multiple languages.
hcn-inc.com
PPDS to Debut Latest Philips Hotel TVs With Netflix and Google Cast – Plus World’s Most Energy-Efficient Digital Signage at the Hospitality Show 2024
Upgrading hospitality: Marking PPDS’ debut at The Hospitality Show, local and international PPDS teams will showcase the latest innovations on Philips Booth #916 to support future-focused visual needs in hospitality.
www.ppds.com
Sojern and Cloudbeds Announce New Integration at World Travel Market 2024
This strategic partnership means that Sojern’s built-for-travel digital marketing and guest experience solutions are fully integrated with Cloudbeds’ system and deliver industry-leading accuracy and tracking capabilities.
www.sojern.com www.cloudbeds.com
ChatGPT’s Real-Time Web Search Is a Game Changer for Hotel Marketing
By embracing AI-driven content strategies, hotels can improve their visibility, differentiate their offerings, and connect with travelers at each stage of their planning journey, setting a new standard for how they reach and engage their audience in the digital age.
www.lodginginteractive.com
Introducing: LUCID, The Next Generation of Content Manager
Leonardo is excited to announce the launch of LUCID Content Manager, the future of hotel content distribution. Our new platform is the next generation of our enterprise media distribution platform. Leonardo has been distributing hotel photos and other media for over 20 years. We have long been at the forefront of distribution innovation, and we’re excited to continue in that role with our new system.
jonashospitality.com
Mews Acquires Sales and Catering Innovator, Quotelo
The acquisition of Quotelo follows a year of significant growth for Mews in France. Having increased its French customer base by 57%1, opened its new Paris office, and become a certified PMS provider for BWH Hotels, Mews welcomes the entire Quotelo team as part of the acquisition.
www.mews.com
Thynk Announces Partnership With Cvent to Elevate Hospitality Sales Through Next-Generation Integrations
Through the partnership and integrations, Thynk and Cvent are powering a more seamless, integrated group business management experience that reduces manual workload, ensures high-quality lead management and accelerates response times to close deals faster and increase group sales revenue.
thynk.cloud
B·Hospitality Completes Portfolio-wide Implementation of Aptech’s PVNG Hotel Accounting Solution at Bayfront Inn 5th Avenue
Aptech, a leading provider of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announces that B·Hospitality has implemented Aptech’s award-winning enterprise accounting solution, PVNG, at its luxury property, Bayfront Inn 5th Avenue in Naples, Florida. This rollout completes the seamless implementation of the solution in all three of Ontario-based B•Hospitality’s North American hotel properties.
www.aptech-inc.com
Using Guest-Led, Conversational AI to Transform Your Hotel Operations
Guest-led conversational AI offers a powerful solution by alleviating the pressure on staff, automating routine interactions, and helping hotels remain competitive.
www.traveloutlook.com
Olde Mill Inn Leveraging Maestro All-In-One PMS and LodgIQ AI Integration to Wow Guests, Drive Revenues
Maestro, a hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J. Integration between Maestro’s PMS and LodgIQ’s AI platform is enabling the hotel’s operations team to access property information on the go, maximize profits, streamlining efficiencies, and unburden staff.
www.maestropms.com lodgiq.com
Nomadix Heads to The Hospitality Show, Where Innovation Ignites Profitability
We expanded into new verticals, patented our Passpoint technology with loyalty programs integrations, and received and maintained our ISO/IEC 27001 Security Certification. Additionally, it was announced that we were acquired by ASSA ABLOY earlier this year.
nomadix.com
BirchStreet Extends Partnership With Sodexo North America as Preferred Procure-to-Pay Technology Partner
Sodexo leverages BirchStreet’s industry-leading eProcurement, AP and Inventory Management solution across its food service locations in North America. This partnership has enabled Sodexo to optimize its procurement processes, enhance supply chain visibility, and maintain operational efficiency.
www.birchstreetsystems.com
Ultimate All-In-One Solution Coming to ‘The Hospitality Show’ from Silverware
Silverware POS will showcase unique industry integration with Maestro PMS that unifies the guest booking experience and stay journey across all operations. The joint All-In-One solution provides a direct link between diners, hotel guests, and the front desk through CRM, gift card management, loyalty programs, VIPs, SGIs and more.
www.silverwarepos.com
Maestro PMS All-In-One and Option of Best-of-Breed Technology On Display at Hospitality Show
Maestro PMS, one of the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management systems, continues to provide independent hoteliers with the most effective all-in-one PMS and hundreds of industry-leading technology integrations. Maestro PMS and Silverware POS will showcase an industry only integration that unifies the guest booking experience and stay journey across all operations.
www.maestropms.com
Cloudbeds Unveils Industry’s First ‘Smart Hospitality Engine’, Powered by Causal and Multimodal AI
Unveiled at Cloudbeds’ Passport User Conference on October 23, the technology provider’s first-of-its-kind ‘smart hospitality engine’, Cloudbeds Intelligence, will sit at the core of its platform, empowering hoteliers with real-time insights and actionable recommendations across their entire operations.
www.cloudbeds.com
VENZA To Share Industry-Leading Security Solutions at The Hospitality Show 2024
VENZA, a leading provider of data protection and regulatory compliance solutions for the hospitality industry, today announced plans to showcase its innovative security solutions tailored specifically for hoteliers at The Hospitality Show 2024.
www.venzagroup.com
Hotel Internet Services Set to Demonstrate Latest Trends in Connectivity, Guestroom Entertainment and Security Surveillance at The Hospitality Show 2024
HIS to provide a snapshot into the most recent innovations that are helping hoteliers keep pace with guest demands for faster internet access and IoT-enabled environments, offering superior convenience and personalization.
www.hotelwifi.com
Percipia Releases Frequency PBX Video Calling for Hospitality Administrative Phones
By integrating video calling functionality directly into the latest version of Frequency, staff can streamline communication without the need for additional hardware or software. This ensures a consistent and reliable user experience from voice to video.
www.percipia.com
Vingcard Unveils VConnect as the New Standard in Hotel System Integration Efficiency and Future-Proof Scalability
Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices.
vingcard.com
ATC of Ohio Launches New Website Dedicated to Its Burgeoning Hospitality IT Division
ATC of Ohio recently launched a brand-new website to support its Hospitality IT division, which has grown exponentially over the last several years and offers a unique value proposition in the segment. ATC Hospitality IT helps hotel owner-operators and developers overcome IT challenges and indecisive strategies with a comprehensive technology roadmap.
www.atc-hospitality.com
UrVenue and UrResort Now Available on Oracle Cloud Marketplace
With integrations into Oracle OPERA Cloud PMS, OPERA Cloud Sales and Events Management and Simphony Cloud POS, resorts and venues can streamline guest experiences with unified itinerary management, improve operational efficiency, and connect bookings, presales, and check data for deeper insights into guest behavior.
www.urvenue.com
Visual Matrix Supports AHLA & AHLA Foundation To Promote Human Trafficking Awareness Training, Support Alongside Expanded Access to Housekeeper Safety Buttons
Through the partnership, hoteliers will know of and be able to use free training content developed by Marriott International, in collaboration with Protect All Children from Trafficking PACT (formerly ECPAT-USA) with input from Polaris, two leading non-profits that specialize in combatting human trafficking, with easy access through the Visual Matrix Learning Management System.
visualmatrix.com
Questex and AHLA celebrate success of The Hospitality Show 2024: Driving growth, sustainability, and industry connections
The Hospitality Show (The Show), produced by Questex and the American Hotel & Lodging Association (AHLA), last week wrapped up its second annual event at The Henry B. González Convention Center with three days of groundbreaking insights, networking opportunities, and innovative solutions designed to elevate the hospitality industry.
thehospitalityshow.com www.ahla.com
HSMAI Welcomes Brian Hicks as President & CEO, Continuing the Legacy of Innovation and Leadership
The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the appointment of Brian Hicks as its new President and CEO. Hicks, a distinguished hospitality leader with more than 30 years of international experience, steps into this role as only the fifth CEO in HSMAI’s nearly 100-year history, marking a new chapter in the organization's legacy of leadership. His proven track record of driving growth, innovation, and leadership across major hotel brands and regions positions him well to continue building upon the foundation laid by the late Bob Gilbert, who served as President and CEO for 30 years.
www.hsmai.org
Hospitality companies pledge more than 100,000 hours of work for overlooked populations
The American Hotel & Lodging Association (AHLA), the largest hotel association in the United States, and Procure Impact, a first-of-its kind B2B marketplace for products that support overlooked communities, today announced a major milestone in the implementation of their Dignity of Work Pledge.
www.ahla.com
HSMAI Announces 2024 Sales Career Achievement and Professional of the Year Honorees
The Hospitality Sales and Marketing Association International (HSMAI) is proud to introduce the 2024 Career Achievement and Sales Professional of the Year award recipients who will be celebrated during HSMAI’s Sales Leader Forum on Nov. 13, 2024 in Washington D.C. The following hospitality executives have showcased exceptional talent, a deep passion for their profession, and outstanding expertise in hotel sales.
www.hsmai.org
Cendyn Reports Phoenix Leads in Top 25 Markets for the First Time in 2024
Cendyn’s Sales Intelligence platform, previously known as Knowland, shares its monthly data findings for hoteliers to gain insight into the top locations selected by today’s meeting planners.
www.cendyn.com
European Business Travel Spending to Hit $391.1 Billion USD (360.4 Billion euros) in 2024, Reflecting Strong Growth Amid Economic Challenges
European business travel spending is projected to reach $391.1 billion USD (360.4 billion euros) in 2024, reflecting a 10.4% increase from 2023. Additionally for this year, Europe is estimated to account for 26.4% of total global business travel spending of $1.48 trillion (1.36 trillion euros).
www.gbta.org
Global Hospitality Study Exposes Critical ‘Aspiration-Reality Gap’ in Measuring Per-Guest Revenue Beyond the Room
This comprehensive survey of 489 hospitality executives and technology decision-makers across North America, Europe and APAC unveils critical insights into the industry’s readiness to embrace Revenue per Available Guest (RevPAG) strategies, while highlighting significant challenges holding back adoption.
www.agilysys.com
Amadeus & UN Tourism Report Reveals Continued Growth in Travel to the Americas
A new report released today by Amadeus in collaboration with UN Tourism reveals continued growth in demand for travel to destinations across the Americas, despite economic and geopolitical challenges.
www.amadeus-hospitality.com
Cendyn Reports Phoenix Leads in Top 25 Markets for the First Time in 2024
Cendyn’s Sales Intelligence platform, previously known as Knowland, shares its monthly data findings for hoteliers to gain insight into the top locations selected by today’s meeting planners.
www.cendyn.com
European Business Travel Spending to Hit $391.1 Billion USD (360.4 Billion euros) in 2024, Reflecting Strong Growth Amid Economic Challenges
European business travel spending is projected to reach $391.1 billion USD (360.4 billion euros) in 2024, reflecting a 10.4% increase from 2023. Additionally for this year, Europe is estimated to account for 26.4% of total global business travel spending of $1.48 trillion (1.36 trillion euros).
www.gbta.org
Global Hospitality Study Exposes Critical ‘Aspiration-Reality Gap’ in Measuring Per-Guest Revenue Beyond the Room
This comprehensive survey of 489 hospitality executives and technology decision-makers across North America, Europe and APAC unveils critical insights into the industry’s readiness to embrace Revenue per Available Guest (RevPAG) strategies, while highlighting significant challenges holding back adoption.
www.agilysys.com
Amadeus & UN Tourism Report Reveals Continued Growth in Travel to the Americas
A new report released today by Amadeus in collaboration with UN Tourism reveals continued growth in demand for travel to destinations across the Americas, despite economic and geopolitical challenges.
www.amadeus-hospitality.com